The success of a business has become increasingly dependent upon its level of organizational health and adaptability. To help large organizations meet this challenge, we align strategy and culture with the key challenges and opportunities facing the business. We are able to diagnose organizational performance, design and implement major change programs, build capabilities, and strengthen company culture.

Leadership has emerged as a significant priority in organizations globally and can provide a lasting competitive advantage to any business. We view leadership more as a dynamic process than as being limited only to senior management practices. We work closely with our clients and partners to design and facilitate a science-based and human-centered approach to building leadership capability, aligning around a vision, and inspiring transformational change. We help leaders to create lasting impact, develop their resilience and adaptability, and serve as role-models and inspirational change agents. We also help build commitment and alignment within leadership teams.

The design and management of formal systems, processes, and structures within an organization plays a vital role in its overall performance. To align with the organization’s mission, culture or employee needs, we take a disciplined and research-based approach to improving organizational systems that focuses on strategic alignment across the various aspects of the business. When working with people systems, it is helpful to focus on modeling organizational process flows and feedback loops that enable alignment, collaboration, and value creation.

Employee engagement is one of the most critical activities within an organization and, as such, should be purposefully designed and managed. Through a multidisciplinary approach that combines design, science, and applied management, we help clients to develop clear, compelling, and effective organizational communication and engagement strategies that align with cultural and business imperatives. We begin with key messages and communication channels and are able to support clients all the way through to the detailed design of communication media and templates that take the form of print, digital, interactive, and motion graphics.

We have entered an age where the success criteria for businesses are constantly changing and companies need to be able to adapt and reinvent themselves in order to thrive. The only way this can happen is if an organization has the capacity to create and innovate. We help companies do just that — build organizations that respond to change, self-correct, and continuously revitalize the value of products and services. This begins with people and the conditions that enable them to be creative and to imagine new possibilities. This ability needs to then be anchored in systematic processes that enable organizational innovation and adaptation. We use our proprietary organizational and behavioral models and our deep experience in cross-functional innovation to support clients with this challenge.

Companies can realize enormous value by building a market position centered around a superior customer experience. Whilst every company would like to have this, it is very difficult to build and maintain across large, complex, and fast changing businesses. We help our clients to build a rich dialogue with their customers and understand how to be the best at what matters most. That conversation is then systematized in company processess and employee behaviors with regular feedback loops in place. Finally, organizational systems and practices such as hiring, development, performance management, and rewards are aligned with the right customer-centric behaviors.